Terms and Conditions

Terms and Conditions of the ADITECH24 Online Shop

Effective from: 8 August 2025 • Shop: https://aditech24.com/

§ 1. General Provisions

The Seller
ADITECH Sp. z o.o., ul. Cicha 17, 37-514 Tuczempy, Poland
KRS
0000978779
REGON
522443390
NIP
7922316459
Contact
email: [email protected], tel. +48 530 927 542
Shop

These Terms and Conditions set out the rules for using the Shop, concluding distance selling contracts, payments, delivery, withdrawal from the contract, complaints and basic information regarding the processing of personal data (details in the Privacy Policy).

To use the Shop, you will need a device with internet access, a web browser with JavaScript and cookies enabled, and a valid email address.

§ 2. Definitions

  • Consumer – a natural person making a purchase not directly related to their business or professional activity.
  • Trader – an entity carrying on a business.
  • Entrepreneur with consumer rights (PnPK) – a natural person entering into a contract related to their business activities, but which is not of a professional nature.
  • Customer – any person placing an order in the Shop.
  • Goods – movable property offered for sale in the Shop.
  • Order – a declaration of intent by the Customer aimed at concluding a contract of sale in accordance with the Terms and Conditions.

§ 3. Account and placing orders

  • Purchases may be made either with or without registering an account.
  • Orders can be placed 24/7 via the Shop’s features.
  • The ordering process comprises: selection of Goods → shopping basket → recipient details and address → selection of delivery and payment methods → acceptance of the Terms and Conditions and Privacy Policy → confirmation.
  • Once an order has been placed, the Customer receives an email confirming receipt of the order.
  • The contract of sale is concluded upon confirmation of the order by the Seller or upon successful payment – depending on the payment method.

§ 4. Prices, payment methods and invoicing

  • All prices in the Shop are gross prices (including VAT) and are quoted in PLN, unless expressly stated otherwise.
  • Available payment methods: standard bank transfer, cash on delivery, online payments (PayU, Przelewy24, PayPal, BLIK), payment cards.
  • Failure to receive payment by bank transfer within 7 calendar days of placing the order may result in its cancellation.
  • At the Customer’s request, the Seller will issue a VAT invoice (invoice details must be provided at the latest when placing the order).

§ 5. Delivery and costs

The Seller delivers within Poland and abroad. Delivery times are calculated from the date the parcel is dispatched. Current delivery costs are shown when placing an order.

Domestic deliveries

DPD courier (1–2 working days): up to 30 kg – 17.00 PLN
DPD courier – cash on delivery (1–2 working days): up to 30 kg – 25.00 PLN
InPost parcel lockers (1–2 working days): up to 25 kg – 14.99 zł
InPost parcel lockers – Saturday (1–2 days, Saturday delivery): up to 25 kg – 21.50 zł

International deliveries

GLS (EU) (2–5 days): up to 30 kg – 46.00 PLN
GLS (outside the EU) (4–9 days): up to 30 kg – 150.00 zł
DHL Express (Europe) (2–4 days): up to 1 kg – 120.00 zł; 1–2 kg – 170.00 zł
DHL Express (Europe outside the EU) (2–4 days): up to 1 kg – 170.00 PLN; 1–2 kg – 260.00 PLN
DHL Express (Africa / Asia / Central America / North America / South America) (2–4 days): up to 1 kg – 170.00 PLN; 1–2 kg – 260.00 PLN
DHL Express (Oceania) (2–4 days): up to 1 kg – 220.00 PLN; 1–2 kg – 360.00 PLN

For deliveries outside the EU, the Customer may be required to pay customs duties, taxes and import charges in accordance with the laws of the country of delivery.

§ 6. Order fulfilment

  • Standard time taken to prepare an order for dispatch: 1–2 working days, unless otherwise stated in the product description.
  • In the case of combined orders or products with varying availability, this period may be extended – the Customer will be informed accordingly.
  • The Seller may contact the Customer to verify the order.

§ 7. Right to withdraw from the contract

  • Consumers and PnPKs have the right to withdraw from a distance contract within 14 days without giving any reason.
  • The period begins on the day the Goods are taken into possession by the Customer or a designated third party other than the carrier.
  • To meet the deadline, it is sufficient to send a notice of withdrawal before the deadline expires (e.g. to [email protected]).
  • The Customer shall bear the direct costs of returning the Goods; a refund will be issued within 14 days of receipt of the notice, subject to the possibility of withholding the refund until the Goods are received or proof of their return is provided.
  • Exclusions from the right of withdrawal are set out in Article 38 of the Consumer Rights Act (including non-prefabricated goods, sealed media once opened, etc.).

§ 8. Liability for defects (warranty) and guarantee

The Seller is liable to the Customer for defects in the Goods in accordance with the warranty provisions set out in the Civil Code. If the Goods are covered by a manufacturer’s or distributor’s guarantee, the terms of the guarantee are set out in the guarantee document or product description.

§ 9. Complaints

Complaints regarding the Goods may be submitted by email to [email protected] or by post to the following address:

ADITECH Sp. z o.o.
Returns
Department, ul. Cicha 17,
37-514 Tuczempy,
Poland

A complaint should include: contact details, order number, a description of the defect/non-conformity, and the customer’s request (repair, replacement, price reduction, or withdrawal from the contract). The Seller shall consider the complaint within 14 calendar days of receipt and inform the Customer of how it has been resolved.

§ 10. Personal data (GDPR)

  • The data controller for Customers’ personal data is ADITECH Sp. z o.o.
  • Data is processed for the purposes of fulfilling orders, managing accounts, handling complaints and returns, complying with legal obligations and – where consent has been given – for marketing purposes (including the newsletter).
  • Details (legal bases, retention periods, data subjects’ rights, recipients) can be found in the Privacy Policy: https://aditech24.com/content/7-rodo.
  • The customer has the following rights: the right of access, rectification, erasure, restriction, data portability and objection; marketing consent may be withdrawn at any time.

§ 11. Newsletter

The newsletter service is free of charge and provided on the basis of the User’s consent. You may unsubscribe at any time via the link in the footer of the message or by contacting the Controller.

§ 12. Provisions for businesses (B2B)

  • In dealings with businesses, the Seller’s liability under the warranty may be limited or excluded to the fullest extent permitted by law – excluding the Civil Code.
  • Disputes arising from contracts concluded with businesses shall be settled by the court having jurisdiction over the Seller’s registered office.

§ 13. Dispute resolution

A consumer may make use of out-of-court methods for handling complaints and pursuing claims (including assistance from the municipal or district consumer ombudsman). The European Commission’s ODR platform is also available.

§ 14. Amendments to the Terms and Conditions and Final Provisions

  • The Seller may temporarily suspend the operation of the Shop for technical or maintenance reasons, or due to force majeure.
  • Amendments to the Terms and Conditions come into force on the date of their publication on the Shop’s website and apply to orders placed after that date.
  • In matters not covered herein, the provisions of Polish law shall apply, in particular the Civil Code and the Consumer Rights Act.
This document is for information purposes only and does not replace individual legal advice.